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Konnex is committed to addressing the dynamic support needs of our customers.
Our engineers are focused and trained on our solutions, to deliver the dedicated and immediate support our customers require to keep their Internet service running 24 hours a day, 7 days a week.
Service Status
DNS Failure - UPDATE
New DNS servers are online. Please ensure that your domains are changed to point to:
- dns1.nupremis.co.uk
- dns2.nupremis.co.uk
Should you encounter problems after changing name servers please Email support listing your domain name(s) and list any problems in full.
09:30 30th March 2008
DNS Failure
Our external DNS supplier has ceased trading. DNS is therefore offline which affects all shared services and will affect any service that relies upon bootsit.com name servers.
We are working on providing a resolution for the issue and will post updates as soon as possible.
10:05 29th March 2008
Intermittent Routing Failures - UPDATE 2
All monitoring points have been consistently showing stable connections to servers in Maidenhead since the previous update. Should you have any problems please email or telephone support (08700 800 624)
20:50 2nd February 2007
Intermittent Routing Failures - UPDATE
Further to the previous entry, the situation has improved with most remote locations now able to connect to servers. However, we have not yet received confirmation from the engineers that the problem is solved
17:46 2nd February 2007
Intermittent Routing Failures
Symptoms: Customers may be unable to reach servers hosted within our Maidenhead facility. Connection may be intermittent, some customers may not observe any problems however may be receiving queries from their own clients.
An intermittent fault has been identified within the fibre optic ring that connects the Maidenhead data centre with peering points in London.
Engineers are working to resolve the fault. Please rest assured that servers within the facility are running normally and that every effort is being made to restore stable connectivity.
16:51 2nd February 2007
Technical Support
Tel: 08700 800 642
Fax: 08707 052 780
Email: support@konnex.co.uk
All calls, voice or fax, are charged at national rate.
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