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Design & Implementation

Konnex’s systems design and architecture service helps you maximize the return on your hosting investment by leveraging proven processes and the latest technologies to design and size your infrastructure.

Our Server Control system designer uses a drag & drop interface on top of a rules-based engine to allow our architectural team to rapidly design and present infrastructure design concepts. Our engineers can assist with stress and scalability testing for performance and reliability.

Our comprehensive implementation process assigns a dedicated project manager to your deployment to ensure an efficient, comprehensive deployment that includes application load and configuration services.

Our engineers work closely with your systems architects and developers to document your custom application, creating an application flow diagram and documenting how your customers interact with the application, allowing us to develop detailed return-to-service procedures and custom transactional monitoring, and provide an unmatched level of service with application code support .

Application Code Support

We can extend our support services to your custom application code in order to provide the most effective and reliable systems infrastructure. Our support staff include developers as well as systems engineers. We can run debugging tools, analyse logs, review code, resolve inter-application conflicts and recommend solutions, working with your development team.

Our application discovery process during implementation ensures familiarity with your application during initial implementation. We can be there whenever a problem occurs, to assist in delivering the solution as quickly as possible.

Your application is only as successful as our ability to resolve unforeseen or unavoidable issues in a complete and timely manner. Konnex’s combination of experience, gives you the tools necessary to swiftly solve the immediate problem and identify the issues and implement solutions.

Our staff are not first-level support staff. Our support team are experienced engineers, who are able to offer their expertise when it is called upon.

Service Monitoring

Konnex utilise proactive systems monitoring to ensure up to the minute health and availability of the managed hosting environment. Konnex’s Server Control alert manager enables multiple independent monitoring and reporting systems delivered to one rules-based console. Alerts are grouped for easy visual recognition, prioritisng critical issues giving our engineers the ealriest notification of an issue.

Custom multi-tier transaction monitors are available to monitor your application from the standpoint of an end user or back-end business process, ensuring a green light really does mean you’re running. Live multi-dimensional systems topography and detailed asset and configuration data puts the information and tools at hand to understand overall application health and performance.

Performance Analysis

Konnex provides comprehensive performance analysis and optimization services. Regular reports include physical and application performance and capacity metrics, not only at the device level, but also with analysis across the entire application infrastructure.

This allows for an ongoing effort to drive maximum infrastructure operational efficiency. Our support for custom application code and our detailed implementation discovery and documentation process allow for an understanding of the application as well as the infrastructure.

Proactive performance analysis is performed by a team that is primarily dedicated to proactive infrastructure management and administration, and enhanced by a client services organization dedicated to understanding business needs and helping plan for future growth and new business opportunities, allowing for proactive capacity planning with a comprehensive understanding of application performance trends.